Stop losing customer messages across email and WhatsApp.

The problem

Customer support breaks down fast in small teams.

If this sounds familiar, you're not alone:

• Customer issues coming through email, WhatsApp, and random messages
• No clear way to track what has been responded to
• Customers following up because no one replied
• Team members not knowing who is handling what
• No record of past conversations

You don't need Zendesk or enterprise support software. You just need one place where every request is tracked.

The solution

We set up a simple helpdesk system that centralizes customer support.

You get:

• One shared support inbox
• Clear ticket statuses (New, In Progress, Resolved)
• Ownership so nothing falls through the cracks
• Email notifications when new requests come in
• A simple dashboard your team can check daily

What's included

What's included in the setup:

• Central helpdesk dashboard (Notion)
• Support request intake via email and/or support form
• Ticket status pipeline: New, In Progress, Waiting, Resolved
• Ticket assignment to team members
• Email notification for new tickets
• Basic response templates
• Setup for one support inbox
• 60-90 minute live setup and walkthrough
• Simple handover guide for your team

Everything is configured and ready to use.

What this is not

This system is not:

It's intentionally simple, designed for teams that want clarity, not complexity.

Who this is for

This is a good fit if you:

• Run an SME, agency, NGO, school, or service business
• Receive customer support requests regularly
• Want accountability and visibility
• Don't want expensive monthly software subscriptions

If you run a high-volume support operation or call center, this isn't the right fit.

Pricing

GHS 3,500 - one-time setup

• No monthly license fees
• No long-term contract
• Delivery in 3-5 business days after payment

Optional ongoing support can be discussed if needed.

How it works

1. 1.Short discovery call
2. 2.Payment confirmation
3. 3.System setup
4. 4.Live walkthrough with your team
5. 5.Start handling support requests properly

Call to action

Interested in cleaning up your customer support?

Apply for this system and we'll follow up shortly.

We'll show you how it works and confirm if it's a good fit.