SAI Technology ("we", "us") builds and operates software and technology infrastructure from Accra, Ghana. This policy explains what personal information we process, why, and the choices you have. We are registered with the Data Protection Commission of Ghana (registration no. 0006285).
Who is responsible for your data
For this website and our own business operations (enquiries, support requests, recruitment, billing), SAI Technology acts as a data controller. For platforms we build or operate on behalf of clients — such as learning management systems, operational platforms, or Microsoft 365 tenants — the client is the controller of the data inside those systems and SAI Technology acts as a data processor under the client's instructions. Questions about data held in a client-managed platform should go to that organisation first; we will support the request.
Information we process
- Contact and enquiry details — name, organisation, email address, and phone number submitted through our consultation form.
- Support request details — your contact details, the system affected, your description of the issue, and any files or screenshots you attach.
- Job application details — name, contact details, cover letter, and CV or resume submitted through our careers pages.
- Technical and usage data — if privacy-focused analytics are enabled (see Cookies and analytics below), aggregate page statistics that do not identify you.
We do not knowingly collect data from children, and our services are directed at organisations.
Why we process it
- To respond to consultation and support requests you send us — processing necessary to take steps at your request before or under a contract.
- To deliver, secure, and support the services we are contracted to provide.
- To assess job applications you submit to us.
- To keep our website and infrastructure secure, and to meet legal obligations that apply to us in Ghana.
Service providers and transfers
Form submissions are delivered to our own automation infrastructure and handled by our team. We use a small number of infrastructure providers — for example hosting, content delivery, web fonts, and email — to run our website and services. Some of these providers may process data outside Ghana; where they do, we choose established providers with recognised security practices and limit what is shared to what the service needs. We do not sell personal information.
Security and incidents
We apply access controls, encryption in transit, monitoring, and backup practices across the systems we run. No system is perfectly secure; if an incident affects your personal data, we will investigate, contain it, and notify affected parties and the Data Protection Commission where required by Ghanaian law.
Retention
We keep enquiry and support records for as long as needed to handle the request and maintain a reasonable service history, contract records for the duration of the engagement plus applicable legal retention periods, and job application materials for the recruitment cycle unless you ask us to delete them sooner or agree we may keep them for future roles.
Your rights
Under Ghana's Data Protection Act, 2012 (Act 843) you may request access to the personal data we hold about you, ask us to correct or delete it, and object to certain processing. Contact us using the details below and we will respond within a reasonable time. You may also complain to the Data Protection Commission of Ghana.
Cookies and analytics
This website does not use advertising or cross-site tracking cookies. We may use privacy-focused, aggregate web analytics (such as Cloudflare Web Analytics) to understand overall site usage; these measurements do not use cookies to profile you or identify individual visitors.
Changes to this policy
We will update this page when our practices change and revise the effective date above. Significant changes will be noted on this page.
Contact
SAI Technology — Accra, Ghana
Email: [email protected]
Phone: +233 24 394 5815